SAM works as a ride-share driver and is very good at what he does. He keeps his car clean, he is kind to passengers, he is attentive and diligent. For that he earned a five star rating. Out of nowhere, after a perfect ride, he gets a bad review. He tries to find out what happened. He tries to change his approach, he changes himself, he changes his car, he changes appearance but the ratings keep falling. In his quest to find out what is actually wrong with him he decides to kidnap the passenger that started all of this and ask him directly.